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Business Cases

Business Brief - Resolving an Email Crisis for a Local Law Firm

Organization Description

The client is a law firm with strong ties to the community. For reasons of confidentiality, the client chooses to remain anonymous.

Business Challenge

After working for several years with a website and email hosting company, the client had experienced several days of a partial email outage. The entire staff could not respond to their clients and could not address issues with existing case loads. L5 Consulting was contacted to resolve the email outage.

The L5 staff attempted to work with the existing provider, without resolution, so we collected comprehensive information about the email service and website in anticipation of moving both services to our hosted solution.

Proposed Solution

In place of the existing email, the client decided to transition to L5's Exchange platform, the corporate standard in email, calendaring, contacts and notes with a 99.99 percent uptime rating. As part of a full recovery solution, email includes archiving to address best practices in recovery requirements.


Because the email outage was effecting the entire firm, L5's team transitioned email in the middle of the day on Friday. While this was a dramatic choice, email was flowing to and from all user accounts within one hour.

The client's website was also updated and transitioned to L5's website hosting service. The website was moved to the new server over a weekend. All of the setup was completed and all content was updated by Monday morning without any interruption in service.

L5 now provides ongoing management of the content of the website as well as the overall client marketing program.

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